Offices/ Reception Desks / Public Areas

• Wall-mounted hand sanitizers and relevant signage regarding personal hygiene measures have been installed, along with waste bins operated by foot pedals.
• All guest areas are fully equipped with automatic hand sanitizers.
• Offices and public areas have been re-arranged; furniture has been moved to ensure compliance with social distancing measures.
• Lifts (for both staff and guests) will be used by one person at a time, relevant signage has been installed.
• In order for the two metre distances to be maintained, employees will be separated with natural dividers or protective plexiglass shields (i.e. at reception desks)
• On a daily basis, upon entering the building, the employees’ temperature will be taken automatically by installed thermometric devices. Employees with a temperature of over 37.2 degrees will not be permitted to enter the building and will immediately be referred to the Company Doctor/Medical centre.
• Employees will hold meetings either by phone or online, rather than in person. When this is not possible, meetings will be conducted in a large space, with employees keeping their distance and ensuring the meeting is as short as possible.
• Employees have been provided with individual hand disinfectants, as well as breathing protection masks.
• There will be mandatory use of masks and gloves by employees whilst in communication, contact and providing a service to our guests.
• Employees have been fully trained regarding COVID-19 symptoms, control measures and in the use of personal protective equipment.
• Boxes have been placed in all appropriate places, close to the entrances of offices for placing incoming mail and packages.

Suppliers and External Associates

• All subcontractors are directed through a specific entrance and are instructed to use all the required personal protective measures in order to enter the building.
• Whenever possible they are to remain in their vehicle and our staff will unload the goods.
• The Resort provides personal protective equipment to suppliers/external associates when they do not have their own.
• Upon entering our premises, supplier’s and external associate’s temperatures will be taken automatically by installed thermometric devices. Those with a temperature over 37.2 degrees will not be permitted to enter the building.
• All employees are informed that upon receiving parcels or envelopes, they must remove the packaging materials, discard them, and then disinfect their hands.
• A diary is kept by both the Security and Maintenance departments of all persons entering our premises, to facilitate tracking/traceability in the event of a COVID-19 case.

Housekeeping

• Wall-mounted hand sanitizers and relevant signage regarding personal hygiene measures have been installed, along with waste bins operated by foot pedals.
• Employees have been fully trained regarding COVID-19 symptoms, control measures and in the use of personal protective equipment.
• On a daily basis, upon entering the building, the employees’ temperature will be taken automatically by installed thermometric devices. Employees with a temperature of over 37.2 degrees will not be permitted to enter the building and will immediately be referred to the Company Doctor/Medical centre.
• Employees have been provided with individual hand disinfectants, as well as breathing protection masks and a filtering facial piece (FFP) class 2 or 3 for the cleaning of suites and toilets.
• Mandatory use of mask and gloves by suite cleaners during suite cleaning.
• Employees have been trained regarding cleaning procedures as per COVID-19 parameters.
• All public and sanitary areas will be cleaned and disinfected more meticulously and with special chemicals (cleaning agents, disinfectants etc.) registered with the Applied Hygiene Organization (VAH) - German Association for Applied Hygiene - at more frequent intervals.
• Staff has been instructed to use single-use disposable cleaning equipment (e.g. disposable towels)
• Directions have been given for linens to be washed using a hot-water cycle (90°C) with laundry detergent. If a hot-water cycle cannot be used (due to the characteristics of the material) bleach or other laundry products will be added to the wash cycle for the decontamination of the textiles.
• All suite linen (quilt covers, blankets etc) will be replaced after each use/departure.
• All mattresses have been cleaned and sanitized prior to the Resort opening.
• All carpets have been cleaned and disinfected prior to the Resort opening.
• All suites are equipped with individual hand disinfectants.
• We ensure there is adequate fresh air ventilation by keeping windows and doors open as much as possible.

Maintenance

• Wall-mounted hand sanitizers and relevant signage regarding personal hygiene measures have been installed, along with waste bins operated by foot pedals.
• Employees have been fully trained regarding COVID-19 symptoms, control measures and in the use of personal protective equipment.
• On a daily basis, upon entering the building, the employees’ temperature will be taken automatically by installed thermometric devices. Employees with a temperature over 37.2 degrees will not be permitted to enter the building and will immediately be referred to the Company Doctor/Medical centre.
• Employees have been provided with individual hand disinfectants, as well as breathing protection masks and a filtering facial piece (FFP) class 2 or 3 for the cleaning of air-conditioning systems and suite maintenance in general.
• Mandatory use of mask and gloves by technicians during suite service.
• All air conditioning unit/ VRV filters of suites and public areas have been replaced, cleaned and disinfected.
• A special legionella prevention system has implemented, including recleaning of water tanks and piping systems, as well as a daily water treatment with chlorine and frequent legionella tests for water in suites (showers, taps etc) along with the jacuzzi, sauna and pools.

Spa /Pool Areas

• Wall-mounted hand sanitizers and relevant signage regarding personal hygiene measures have been installed, along with waste bins operated by foot pedals.
• All guest areas are fully equipped with automatic hand sanitizers.
• Employees have been fully trained regarding COVID-19 symptoms, control measures and in the use of personal protective equipment.
• On a daily basis, upon entering the building, the employees’ temperature will be taken automatically by installed thermometric devices. Employees with a temperature over 37.2 degrees will not be permitted to enter the building and will immediately be referred to the Company Doctor/Medical centre.
• Employees have been provided with individual hand disinfectants, as well as breathing protection masks and a medical facial piece for conducting spa treatments.
• Employees have been fully trained on the cleaning and disinfection procedures of spa treatment rooms.
• For every appointment or use of spa facilities, upon entering our premises, the guest’s temperatures will be taken automatically by installed thermometric devices. Those with a temperature over 37.2 degrees will not be permitted to enter the spa area.
• Treatment beds will be equipped with a single use paper or shield for every treatment.
• Mandatory use of mask and gloves by all therapists during treatments.
• Skincare and cosmetic testers will not be provided.
• Directions have been given for beach / pool towels to be washed using a hot- water cycle (90°C) with laundry detergent. If a hot-water cycle cannot be used (due to the characteristics of the material) bleach or other laundry products will be added to the wash cycle for the decontamination of the textiles.
• All spa public and sanitary areas will be cleaned and disinfected more meticulously and with special chemicals (cleaning agents, disinfectants etc.) registered with the Applied Hygiene Organization (VAH) - German Association for Applied Hygiene - at more frequent intervals.
• Staff has been instructed to use single-use disposable cleaning equipment (e.g. disposable towels)
• We ensure there is adequate fresh air ventilation by keeping windows and doors open as much as possible.
• Pool beds will be cleaned and disinfected after each use with special chemicals (cleaning agents, disinfectants etc.) registered with the Applied Hygiene Organization (VAH) - German Association for Applied Hygiene - at more frequent intervals.
• A reduction in cash transactions and the promotion of intact transactions (credit cards etc) as much as possible.

Kitchen, Restaurants & Bars

• Wall-mounted hand sanitizers and relevant signage regarding personal hygiene measures have been installed, along with waste bins operated by foot pedals.
• All restaurant areas are fully equipped with automatic hand sanitizers.
• Employees have been fully trained regarding COVID-19 symptoms, control measures and in the use of personal protective equipment.
• On a daily basis, upon entering the building, the employees’ temperature will be taken automatically by installed thermometric devices. Employees with a temperature over 37.2 degrees will not be permitted to enter the building and will immediately be referred to the Company Doctor/Medical centre. This process will be repeated at intervals, preferably prior to the service times.
• Employees have been provided with individual hand disinfectants, as well as breathing protection masks and medical facial pieces for conducting their tasks, including cooking, cleaning, and service procedure.
• Employees have been trained on the cleaning and disinfection procedures of the kitchens, restaurant, and bar areas.
• Upon their entrance to restaurants or bars, the guests’ temperature will be taken automatically by installed thermometric devices. Guests with a temperature over 37.2 degrees will not be permitted to enter the outlet.
• Signs are posted at the entrance of each restaurant and bar, stating the maximum number of persons permitted at one time.
• The maximum number of persons per area is 1 person for every 2 square metres, excluding employees, and the area of the open space.
• The maximum number of staff indoors is 1 person per 3 square metres.
• The maximum number of guests per table is 10.
• Employees serving guests are instructed to limit conversation with guests as much as possible.
• Mandatory use of mask and gloves by all staff.
• A reduction in cash transactions and the promotion of intact transactions (credit cards etc) as much as possible.
• Careful and frequent cleaning of common objects.
• After each guest’s departure, tables will be cleaned and disinfected as well as all the used items such as salt and pepper bottles, menus etc.
• Special care is dedicated to the systematic, adequate, and continuous natural ventilation of the spaces where the staff (kitchen) works.
• All floor surfaces, counters, cash registers, toilets (floors, sinks etc) are cleaned and disinfected at regular intervals during the day with special chemicals (cleaning agents, etc. disinfectants) - Registered with the Applied Hygiene. Organization (VAH) - German Association for Applied Hygiene.

For information on the Cyprus Government protocols, please visit their website.